Responsive Repairs Planner

Fixed Term Contract until 8th May 2027

The role

Make a real impact on residents day-to-day experience of their homes.

As a Responsive Repairs Planner(Scheduler), youll be the key lead for defined geographical patches, owning our maintenance scheduling diary end to end. Youll diagnose and book works to drive first-time fixes, coordinate seamlessly with the Operational Support and Customer Services teams, and serve as the first point of contact for all scheduling enquiries liaising directly with residents, operatives and partners to resolve issues quickly, professionally and in line with our standards.

Youll keep appointments on track, triage urgent jobs, and help us meet SLAs and KPIs while living our HEART values (Honest, Efficient, Accountable, Respectful, Trusted). You'll be based from our Newport, Isle of Wight office with the opportunity for hybrid working by agreement with your manager.

Please note, this role is being offered on a Fixed Term Contract / Secondment until28th May 2027, working 35 hours a week.

What youll need

• Qualified to GCSE/OLevel standard or similar.
• Experience of scheduling work in a maintenance environment and can demonstrate.
• Experience of delivering a front line, customer focussed service.
• Experience of working in a housing management or maintenance environment.
• Experience of working on an inner city, multi-cultural environment and working closely with tenants

In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples.

Closing Date: 15th July2026 at 23:59 (We may close the advert early if we receive a suitable number of applications).

Applying for roles with us

About us

At Southern Housing, our residents are at theheartof everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to peoples lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

What's in it for you

• Pension
• Life assurance
• Healthcare cash plan
• Eyecare & dental
• Birthday leave
• Retailersdiscounts
• Cycle to work
• Buy & sell annual leave
• Season ticket loan
• In-house academy & career development
• Flexible working

Inclusion and Diversity
We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, its about celebrating differences of thought, opinion, experienceand perspective of each individual. Were all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

JBRP1_UKTJ