LOCATION: Home Based - Birmingham, West Midlands
JOB TITLE: TV Licensing Field Officer
SALARY & BENEFITS: £20,000 basic OTE circa £26,000 + 45p per mile expenses - 23 days holiday, pension, share save scheme, staff discounts i.e. childcare vouchers, dental plan, discounted insurance and share ownership plan.
WORKING HOURS: 37.5 per week, these are flexible however at least 20 hours per week must be worked from 4pm - 9pm weekdays or at the weekend
THE COMPANY: Our client, established in 1984, is a FTSE 100 company and the UK's leading provider of outsources and professional support services across both public and private sectors.
THE ROLE: An exciting opportunity has arisen for TV Licensing Field Officer based from home covering Birmingham, West Midlands. The purpose of the position is to visit selected residential addresses to maintain an effective deterrent against evasion of the licence fee. You will enforce legislation by taking statements under caution where appropriate and maximise sales revenue for the BBC.
You must be able to complete paperwork legibly and have a desire to hit set targets, and the ability to deal with some conflict and difficult customers with a firm but fair approach.
Key Responsibilities of the TV Licensing Field Officer to include:-
Planning your route from a list of selected addresses within Birmingham, West MidlandsVisiting unlicensed addresses and obtaining information to find out if they are using a TV receiverEnforcing prosecution proceedings by taking statements under cautionPersuading customers to purchase a TV LicenceProviding outcome results from each visitAttend monthly team meeting
THE CANDIDATE: The successful candidate for the TV Licensing Field Officer role must be self-motivated and be comfortable working alone. You should have the ability to communicate with people on all levels, remain calm in situations involving confrontation and be able to persevere with customers. You will be target driven and strive to exceed set targets.
Key Experience/ Characteristics preferred for the TV Licensing Field Officer role:-
Full UK driving licence and access to a suitable vehicle (Essential)Commitment to work during 'prime-time' hours (Essential)Your agreement to undertake a CRB check (Essential)Experience in a target driven customer services environment would be beneficial, particularly in an outdoor or field based role
The role of the TV Licensing Field Officer allows flexible working hours and great opportunities for progression.
Does this sound like you? If yes then please hit the apply now button.
You will then be sent to an online questionnaire to support your CV and application, please fill in the details and we will be in touch to advise you of the next steps.