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Job Title SAP Application Support Consultant - Logistics
Based Birmingham. Manchester and Farnborough are also available locations.

About Us
Edenhouse Solutions is a privately owned business dedicated to delivering fully integrated end-to-end business solutions for both new and existing SAP customers. We provide a complete service of enterprise solutions from Licence, Implementation Services, Managed Services, through to Support and Maintenance. Our customers cover a diverse range of industry sectors including Defence, Consumer Products, Retail, Distribution, Manufacturing, Finance, Public Sector, Publishing, Services, Utilities and Chemicals.

A passion for quality and delivery excellence is part of the culture at Edenhouse and core to everything we do, which also drives us to ensure our focus is totally client facing and value added. Our business model means we couple project delivery with long term repeatable revenue from our clients which has provided a stable platform for strong year on year growth.

The Role
Our SAP Applications Support Consultants will deal with the efficient delegation and resolution of logged queries, aligned to priority levels and Service Level Agreements, to ensure satisfaction of both internal and external clients and customers, whilst positively and successfully representing the business at all levels.

This role would ideally suit someone with end user or limited consultancy experience, who is looking to develop into their career into a wider consulting role

The main aim of these positions are to ensure that Edenhouse performs a speedy and effective response and resolution to customer queries and issues including escalations and appropriate reporting/administration of incidents and enhancements.

Key Tasks
Perform support activities for the SAP modules within area of expertise
Maintain accurate recording of support activity undertaken within the call logging system
Communicate status and update of calls and issues effectively at all levels within the Customer and
Edenhouse organisations
Keep up to date with SAP capabilities within area of expertise
Develop familiarity with clients operations
Foster and maintain good relationships with customers and colleagues in order to meet expected customer service levels
Cover Service Desk activities where required
Any other reasonable duty or request

Required Skills and Experience
At least 2-3 years' experience of SAP modules within area of expertise
Practical hands-on configuration experience of at least 1 project lifecycle
Thorough understanding of business processes and SAP best practice
Experience of providing high quality service and support to a range of customers
Willingness to learn and develop skills within other areas of SAP as required

Desirable Skills and Experience
Good knowledge SD, MM and other SAP Logistics modules
Ability to interpret complex problems and implement resolutions to meet customer requirements
Ability to propose solutions and contribute towards the creation of functional specifications and proposals
Strong team player but also able to work independently
Excellent oral and written communication skills
Good analytical/ problem solving skills
Strong and personable interaction skills, ability to empathise and influence internal and external clients
Excellent attention to detail
XI scenario analysis
ABAP debugging skills

About You
Self-motivated and desire to develop and learn new skills
Strong team player but also able to work independently
Good verbal and written communication skills
Good analytical/ problem solving skills
Calm under pressure and can meet tight deadlines
Strong client interaction skills, able to empathise with client, building trust
Keen to share knowledge with colleagues
Able to be security cleared
Willing to travel to other Edenhouse Solutions offices and customer sites as required
Able to operate on a shift pattern covering 24x7 as required and join an on-call rota or Saturday and
Sunday on a rotation basis

Benefits

Auto enrolment into the company pension scheme
Company Laptop and Mobile Phone
Private healthcare
Flexible working hours
Gym Membership
Child care vouchers
25 days Company holiday leave per annum
Life Assurance four times your annual salary
Qualifications and training provided throughout your career
In house training to develop your consultancy skills and for personal development

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