HR Manager: Fulfilment Operations 1 year fixed-term contractNear BirminghamGBP 40,000 - GBP 50,000 per annum*This position is for a highly recognised brand and will require some travel to various company sites/locations*Job Purpose. Leads and manages HR Business Partners and HR Advisors to provide complete HR generalist service to designated client area. Translates business initiatives and goals into robust HR strategic plans to enable business delivery. Provides complete HR generalist service to own designated client baseRoles & Responsibilities. Combine commercial focus with HR expertise to improve organisational effectiveness by aligning HR policies and procedures to support business strategy;. Work with other Business Partners and functional specialists (Training and Development, Recruitment, Engagement, etc.) to ensure consistent implementation of HR policies, procedures and projects across business streams;. Work closely with key customers in a partnership capacity; coach and assist line managers to understand and effectively implement HR policies, procedures and best practices;. Provide pragmatic and professional expertise and advice on specific topics, eg family friendly policies, diversity awareness, etc., and promote equality and diversity as an integral part of the culture of the organisation in line with company core values;. Manage and facilitate transformation in terms of working practices and management style across business areas;. Attend and contribute to team meetings both with key customers and within HR; lead and participate in project and working groups on initiatives across both HR and the SD division;. Utilise employee data and trend analysis to lead, educate and work in partnership with line managers on people issues, eg absence management, reducing churn; Identify priority trends and advise management on options and solutions;. Provide HR support to management in high level disciplinary, grievance and appeal meetings as well as in case of absence; provide performance management expertise and assistance to ensure a high quality workforce who enhance brand reputation;. Develop practical people strategies with line managers which address immediate and long-term key business objectives, eg communication, engagement, retention, performance, attendance etc.;. Interpret and advise on relevant current employment legislation and advise on risk and mitigation regarding employment law;. Manage and develop HR advisor;. In conjunction with the Health and Safety stream and Line Management, ensure that there are safe working systems, procedures and policies in place at all relevant locations.Knowledge, Skills & Experience. Ability to communicate effectively at all employee levels (including upwards);. Strong leadership, relationship management and people management skills;. Problem solving and analytical capability;. Ability to interpret numerical data in consideration of business priorities;. Confident decision maker who is able to work independently ; . Good organisation and delegation skills;. Proven ability to prioritise, meet deadlines and make best use of limited resources;. Effective networking, mediation and negotiation skills; able to listen to and persuade others based on sound logic;. Able to influence effectively and build constructive working relationships across the company;. Experience of conflict resolution;. Comfortable working in a Matrix management structure;. Good presentation skills;. PC Literate: at least intermediate level MS Office and knowledge of HR databases and systems;. Flexible approach to working hours to support 24/7 business operation;. Current driving licence (no more than 3 points);. CIPD qualified (or relevant equivalent professional/vocational qualifications).Due to the volume of applications, we regret that we can only respond to those meeting our above requirements.