We require 2 x GIS/LLPG Application Analysts to join our busy team based in Birmingham.About the role The GIS Application Support Analyst will report to the GIS/LLPG Team Leader on a day to day basis.The responsibilities of the role are varied and encompass skills and tasks ranging from implementation to troubleshooting, as well as development of new functionality/software, upgrades and project delivery whilst working collaboratively with our customers.About Capita | Service BirminghamCapita Service Birmingham is part of Capita plc, the UK's leading provider of business process management and integrated professional support service solutions, with 68,000 staff across the UK, Europe, South Africa and India.Service Birmingham is the partnership between Birmingham City Council and Capita. The agreement was set up in April 2006 to support Birmingham City Council in changing the way it works, using Information Communications Technology to pave the way.What you will do:Implement, upgrade and support corporate GIS applications (ArcGIS Portal/Enterprise/Desktop and MapInfo).Develop and support templates/apps within the GIS domain.Develop and support Feature Manipulation Engine (FME) workbenches to extract, transform and load spatial data and support FME Server.Write, build, extract, transform and load SQL scripts.Have an understanding of the BS7666 (LLPG) addressing standards.Knowledge of the Ordnance Survey Public Services Mapping Agreement.Proactively notify customers/business owners of changes, problems and projected solutions and respond within SLA.Follow ISO20000 policies and guidelines while undertaking job responsibilities.Ensuring new solutions and reference information are documented in knowledgebase. Manage the development of user documentation.Proactively maintain and develop knowledge of the position's specialist area.Lead in team projects that enhance the quality or efficiency of support and technologies.Any other duty as required by the line manager commensurate with the post.Your experience will include:Experience of supporting GIS and LLPG solutions in an enterprise environment.Technical experience in one or more programming languages, preferably Python.Technical experience of utilizing FME.Technical experience of building templates/apps within GIS domain.Technical experience of using and customising ArcGIS Enterprise/Portal/Online.Knowledge of providing support to a customer base across a wide range of corporate applications and desktops.Experience of managing 3rd line support in relation to hardware/software incidents affecting multiple users, across the IT estate.Experience of supporting/troubleshooting and data integration processes (using REST and SOAP web services).About you:Technical qualification or skills to support a range of GIS and LLPG technologies.Computer or GIS related degree is desirable or equivalent in experience.Commitment to undergo training/professional development linked to Business requirements.Able to work varying hours and travel to various locations.Comply with Service Birmingham Policies, Processes and Procedures.Technical innovator.Good communicator at all levels of organisation.Confident.Attention to detail.Good interpersonal skills.Self-starter - 'take an idea and run with it'.What's in it for you?At Capita, training and development aren't optional extras: they're how we do our job. We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary and car allowance we also give you 23 day's holiday, company pension scheme and access to voluntary benefit options including; child care vouchers, share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment.What we hope you will do nextHelp us find out more about you by completing our short application process - click apply now.Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.Listen | Create | Deliver Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.