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This company is the largest supplier to the UK's jewellery industry, offering customers over 18,500 products in various precious metals including silver, gold, palladium and platinum.

They require a Customer Service / Sales Coordinator to join the existing Contact Centre team in Birmingham's Jewellery Quarter on a part time basis (office and home based).

The main responsibilities of the role are:
- To take customers orders and enter the details onto the sales system whilst talking to them.
- To provide comprehensive customer support when dealing with their enquiries.
- To handle customer enquiries by fax, phone and email in a timely manner.
- To promote sales and products by cross and up selling products.
- Report potential sales leads to the manager for follow up action.

The successful candidate:

- Jewellery making knowledge / experience would be highly beneficial.
- Excellent telephone skills.
- Confident communicator.
- Ability to work well under pressure and develop a professional and business like relationship with all customers.
- GCSE's or equivalent in Maths and English.
- Confident communicator.
- IT literate.
- Customer service experience.

Hours of work:
Part Time - including at least 2 evenings as a home worker.
Working pattern to be discussed but will be up to 20 hours per week.

Salary:
£8.50 per hour
FTE £16,575 per annum
Will be pro-rated for Part Time Hours

Benefits:
Up to 26 days annual leave (pro rata), Company Pension Scheme with employer contributions matched up to 8%, Life Assurance, Childcare voucher scheme, discounts on Company products.

A DBS check will be carried out and must come clear to be successful in this position

You must have a solid work history and be able to provide references

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