The team you will be working in is a business environment focused on delivering strong customer service to all their clients. You will be taking responsibility for customer needs, following the correct process to resolve the customer issues whilst keeping the customer involved at all stages. What will be the core duties of the role?Investigate queries accurately and raise with the relevant parties without delay and escalate where neededRespond to queries from customers/stakeholders promptly within agreed timelinesClear understanding of customer/stakeholder needs to deliver the most appropriate and fit-for-purpose solutionSupport improving team and customer performance by suggesting more efficient way of working.Operate within our people processes and policies eg performance management, absence & leave etc. Must HaveProven customer service experienceGood communication skills - verbal and writtenTelephone skills highly preferredAttention to detailThe role is a full time position, working 37.5 hours a week.Alexander Mann Solutions, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.

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